1. Scope and contracting party
These Terms of Service govern purchases and use of AlpineLayer websites, customer portals, hosting, cloud infrastructure, domains, managed services and related offerings. “AlpineLayer”, “we”, “us” and “our” mean the legal entity identified in the AlpineLayer Legal Notice. These Terms are incorporated into each order, statement of work or service agreement unless a signed agreement expressly states otherwise.
If a customer purchases on behalf of an organization, the customer represents that they are authorized to bind it. Mandatory rights that cannot lawfully be excluded remain unaffected.
2. Eligibility, account information and security
Customers must provide accurate registration, billing and contact information, keep it current and protect account credentials, API keys, SSH keys and control-panel access. Customers are responsible for authorized users and activity through their account unless caused by AlpineLayer’s own breach.
- Use strong passwords and multi-factor authentication where available.
- Maintain current administrative, billing and abuse contacts.
- Promptly report suspected unauthorized access.
- Do not share access in a manner that defeats fraud, security or sanctions controls.
3. Order process and contract formation
Product pages and quotations describe available services but do not by themselves create a contract. The checkout should allow customers to select and configure products, review prices and recurring terms, correct input errors, accept applicable policies and submit an order.
A contract is formed when AlpineLayer accepts the order and sends an electronic confirmation or begins provisioning, subject to mandatory consumer rules. AlpineLayer may decline or delay orders because of capacity, failed payment, incomplete information, fraud, abuse, legal or security risk.
4. Services and descriptions
The purchased product, resources, region, software, control panel, support level, billing cycle and included features are those stated in the order, product page or statement of work at purchase. Roadmap, preview and beta pages are not commitments to deliver a product by a specific date.
AlpineLayer may make reasonable technical changes that preserve materially equivalent service, subject to applicable product-lifecycle rules, mandatory law and any signed enterprise agreement.
5. Third-party software, registries and suppliers
Some services rely on third-party licenses, control panels, registries, payment providers, data centers, network carriers, certificate authorities or software vendors. Their rules may apply in addition to AlpineLayer terms. Supplier or registry changes may require AlpineLayer to change price, availability or functionality.
6. Customer content and responsibility
Customers retain rights in content they upload. They are responsible for the legality, licensing, accuracy and application-level security of their content and systems except to the extent a managed service expressly transfers a responsibility to AlpineLayer.
AlpineLayer does not routinely inspect private customer content, but may process or access data as necessary to operate or secure services, provide support, investigate abuse, comply with valid law, protect rights, or as described in the Privacy Policy and DPA.
7. Acceptable use
All services are subject to the Acceptable Use Policy, Abuse Policy, Anti-Spam Policy and product-specific rules. AlpineLayer may restrict or suspend activity that creates material legal, security, reputation or infrastructure risk.
8. Fees, taxes and currencies
Prices are stated at checkout, in the order form or a signed quotation. Recurring services are generally billed in advance unless stated otherwise; metered services may be billed according to measured usage. Taxes, duties or regulatory charges may be added where applicable. Bank and card-network currency conversion charges are outside AlpineLayer’s control.
9. Renewals and recurring billing
Recurring services renew automatically for the same billing interval unless cancelled by the deadline shown in the customer portal, order or Billing, Renewal & Cancellation Policy. If the customer authorizes recurring payment, AlpineLayer or its processor may charge the stored method for amounts due.
Stopping use, shutting down a VM, deleting files or letting a payment card expire does not by itself cancel a recurring service.
10. Price changes
AlpineLayer may change pricing for future billing periods because of supplier pricing, licenses, energy, bandwidth, taxes, currency, capacity or business changes. Reasonable advance notice will be provided where practicable and where required by law. Mandatory cancellation rights remain unaffected.
11. Refunds, service credits and promotions
Refunds are governed by the Refund Policy and product-specific terms. Domains, licenses, IP addresses, setup work, usage charges, third-party fees and completed professional services may be non-refundable unless the product expressly states otherwise or mandatory law requires a refund. Promotional credit has no cash value unless required by law.
12. Failed payments and chargebacks
If payment becomes overdue, AlpineLayer may notify the customer, retry payment, restrict orders, suspend services or terminate them after the applicable grace period. Data may become unrecoverable after termination and retention periods expire.
Customers should raise billing disputes with AlpineLayer before a chargeback. Fraudulent or abusive chargebacks may lead to suspension and refusal of future service, subject to law.
13. Suspension and termination
AlpineLayer may suspend or terminate for material breach, non-payment, fraud, sanctions restrictions, active security risk, abuse, legal requirement or serious threats to infrastructure. Where safe and reasonable, AlpineLayer will generally provide notice and an opportunity to cure; immediate action may be taken to contain active harm.
Customers may cancel using the designated portal or contract procedure and must export data before deletion deadlines.
14. Domains
Domain registrations are subject to AlpineLayer’s Domain Registration Agreement plus the rules of the sponsoring registrar, registry, ICANN where applicable and the relevant country-code registry. Registration is not guaranteed until confirmed by the registrar or registry.
15. Backups
Backups are included only where the product expressly states they are included. Customers should maintain independent copies of important data. Backup schedules, retention, recovery and limitations are described in the Backup & Restore Policy.
16. Managed and professional services
Managed services cover only activities identified in the purchased plan or statement of work. Customers remain responsible for business logic, code, data, third-party licenses and systems outside scope. Out-of-scope work may require separate approval and fees.
17. Maintenance and service changes
AlpineLayer may conduct scheduled and emergency maintenance. Material planned work is normally announced through status or customer channels where practicable. Emergency security or infrastructure work may occur without advance notice. The Service Maintenance Policy applies.
18. Service levels
Only products expressly identified as SLA-backed have contractual availability commitments. Targets, measurement, exclusions and service-credit procedures are stated in the applicable SLA or signed enterprise agreement. Marketing availability targets that are not incorporated into an SLA are objectives, not guarantees.
19. Security
AlpineLayer maintains technical and organizational controls appropriate to the service, but no platform eliminates all risk. Customers must secure users, applications, credentials and configurations that are not expressly managed by AlpineLayer. The Security Policy and Vulnerability Disclosure Policy apply.
20. Data protection
Personal data is processed as described in the Privacy Policy. Where AlpineLayer processes customer personal data on behalf of a customer, the DPA applies when incorporated into the agreement. Customers are responsible for ensuring their use of AlpineLayer is lawful for their own data processing.
21. Warranties and disclaimers
AlpineLayer will provide services with reasonable care and skill consistent with the applicable description. Except for express commitments and rights that cannot legally be excluded, services are not guaranteed to be uninterrupted, error-free or suitable for every third-party application. Preview and beta services may change or be withdrawn.
22. Liability
To the maximum extent permitted by law, AlpineLayer is not liable for indirect, special, incidental or consequential loss, including lost profit, revenue, goodwill, anticipated savings or data. Any liability cap in an order or enterprise agreement remains subject to mandatory law.
Nothing excludes liability that applicable law does not permit AlpineLayer to exclude.
23. Force majeure
Neither party is responsible for delay or failure caused by events beyond reasonable control, including natural disasters, war, governmental action, major utility or telecommunications failures, widespread supplier outages, labor disruption or cyberattacks that could not reasonably be prevented, except for payment obligations already due.
24. Consumer rights
If the customer is a consumer, mandatory consumer-protection rights in the customer’s country may override conflicting terms. AlpineLayer will not use these Terms to remove rights that cannot lawfully be waived. Contract duration, renewal, cancellation and material charges should be shown before checkout.
25. Governing law and disputes
Unless mandatory consumer law or a signed enterprise agreement requires otherwise, the agreement is governed by Swiss law, excluding conflict-of-laws rules. Courts at AlpineLayer’s registered office in Switzerland have jurisdiction subject to mandatory venues and consumer rights. The parties are encouraged to use the complaint and escalation process before formal proceedings.
26. Changes to these Terms
AlpineLayer may update these Terms for legal, security, supplier, product or business changes. Material changes affecting existing recurring services will be communicated in a reasonable manner where required. The current version and update date appear on this page.
27. Contact
Legal questions may be sent to legal@alpinelayer.ch. The final legal entity name, registered address and registration details must be completed in the Legal Notice before production launch.